Normandy Village Dialysis Center
Medicare-certified dialysis center in Jacksonville, Florida, operated by American Renal Associates. Figures below are from CMS (July 2026 release); call (904) 781-7272 to confirm availability.
At a glance
| CMS quality rating | ★★★☆☆ 3 / 5 Quality of Patient Care star rating · Dialysis Facility dataset · what this means |
|---|---|
| Patient survey rating | ★★★★☆ 4 / 5 ICH CAHPS patient survey · 39 completed interviews · 22% response rateTopic ratings: Nephrologists' communication and caring 4/5 · Quality of dialysis center care and operations 4/5 · Providing information to patients 5/5 · Rating of the nephrologist 4/5 · Rating of the dialysis center staff 4/5 · Rating of the dialysis facility 4/5 |
| Medicare payment (ESRD QIP) | No Medicare payment reduction (PY2026) — Total Performance Score 56 vs Florida 50 / national 54 ESRD QIP Total Performance Scores dataset |
| Treatment options | In-center hemodialysis |
| Shift starting after 5 p.m. | Yes |
| Dialysis stations | 29 |
| Patients in CMS survival summary | 380 a size indicator, not a current patient count |
| Ownership | American Renal Associates (Profit) |
| Medicare-certified since | 2008-12-03 |
| CMS Certification Number | 102870 |
How this center compares
| Measure | This center | FL avg | US avg | CMS category or FL rank |
|---|---|---|---|---|
| Outcomes | ||||
| Deaths among patients treated here, risk-adjusted by CMS for age and health, per 100 patient-years. Red blood cell transfusions among patients treated here, risk-adjusted by CMS, per 100 patient-years. | ||||
| Death rateper 100 patient-years · Lower is better | 23.4380 patients | — | 22.2 | As Expected |
| Blood transfusion rateper 100 patient-years · Lower is better | 27.134 patients | — | 32.5 | As Expected |
| Hospital & ED | ||||
| Hospital admissions among patients treated here, risk-adjusted by CMS, per 100 patient-years. Share of hospital discharges followed by an unplanned readmission within 30 days, risk-adjusted by CMS. Emergency department visits compared with the number CMS expected for these patients; 1.0 means as expected. Emergency department visits in the 30 days after a hospital discharge, compared with the number CMS expected; 1.0 means as expected. | ||||
| Hospital admissionsper 100 patient-years · Lower is better | 10595 patients | — | 148 | As Expected |
| 30-day hospital readmissionLower is better | 33.7%71 hospital stays | — | 27.2% | As Expected |
| Emergency department visits (ratio)Lower is better | 0.7845 patients | — | 0.99 | As Expected |
| ED visits within 30 days of discharge (ratio)Lower is better | 1.0759 hospital stays | — | 1.04 | As Expected |
| Vascular access | ||||
| Share of adult hemodialysis patients dialyzing through an arteriovenous fistula, risk-adjusted by CMS. Share of adult hemodialysis patients who had used a catheter (rather than a fistula or graft) for three months or longer. | ||||
| Fistula useHigher is better | 57%110 patients | — | 57.1% | As Expected |
| Long-term catheter useLower is better | 18%110 patients | 22% | 19% | Better than 62% |
| Dialysis adequacy | ||||
| Share of adult hemodialysis patients whose treatments met the Kt/V ≥ 1.2 waste-removal target. | ||||
| Hemodialysis adequacy (Kt/V ≥ 1.2)Higher is better | 99%103 patients | 96% | 97% | Better than 71% |
| Labs | ||||
| Share of adult patients whose average serum calcium was above 10.2 mg/dL. Share of adult patients whose serum phosphorus was above 7.0 mg/dL (CMS reports five phosphorus bands; this is the highest). Share of Medicare patients whose hemoglobin averaged below 10 g/dL. Share of Medicare patients whose hemoglobin averaged above 12 g/dL. | ||||
| High blood calciumLower is better | 0%103 patients | 1% | 1% | Better than 82% |
| Serum phosphorus above 7.0 mg/dLNot ranked | 7%110 patients | 18% | 18% | Not ranked |
| Hemoglobin below 10 g/dLNot ranked | 37%27 patients | 23% | 21% | Not ranked |
| Hemoglobin above 12 g/dLNot ranked | 0%27 patients | 1% | 1% | Not ranked |
| Transplant & home dialysis | ||||
| Share of patients under 75 on the kidney transplant waitlist, risk-adjusted by CMS. New patients placed on the transplant waitlist within a year of starting dialysis, compared with the number CMS expected; 1.0 means as expected. Patients switching from in-center to home dialysis, compared with the number CMS expected; 1.0 means as expected. | ||||
| Patients on the transplant waitlistHigher is better | 18.9%84 patients | — | 16.5% | As Expected |
| Waitlisted in first year (ratio)Higher is better | 0.2148 patients | — | 1.00 | As Expected |
| Switches to home dialysis (ratio)Higher is better | 0.4273 patients | — | 1.00 | As Expected |
| Infection | ||||
| Bloodstream infections reported to the CDC, compared with the number expected (standardized infection ratio); 1.0 means as expected. | ||||
| Bloodstream infections (ratio)Lower is better | 0.53 | — | — | As Expected |
| Staff | ||||
| Share of the facility’s healthcare personnel reported as up to date on COVID-19 vaccination. | ||||
| Staff up to date on COVID-19 vaccinationHigher is better | 0% | 4% | 4% | Not ranked |
Values and averages are published by CMS (July 2026 release); "—" means CMS publishes no average for that measure. Where CMS assigns a risk-adjusted category ("Better than", "As" or "Worse than Expected"), that category is shown — we never rank those measures ourselves. For the other measures, "Better than X%" is computed by DialysisCompare: the share of Florida facilities with at least 25 patients in the measure that this center does better than; centers with fewer patients are not ranked. One measure never tells the whole story — how every figure is sourced and computed.
Nearest alternatives
The 8 closest Medicare-certified dialysis facilities within 30 miles, in any town (straight-line distance).
| Facility | Miles | CMS rating | Patient survey | QIP payment cut | After 5 p.m. |
|---|---|---|---|---|---|
| FMC - West JacksonvilleJacksonville, FL | 2.1 | ★☆☆☆☆ | ★★★★☆ | 0.5% | No |
| Davita Jacksonville Westside DialysisJacksonville, FL | 3.4 | ★☆☆☆☆ | Not rated | 1.0% | No |
| Jacksonville Kidney CenterJacksonville, FL | 5.7 | ★☆☆☆☆ | ★★☆☆☆ | 0.5% | No |
| Dialysis Clinic INCJacksonville, FL | 5.9 | ★★☆☆☆ | Not rated | 0.5% | No |
| ARA Collins Road Dialysis CenterJacksonville, FL | 6.4 | ★★★☆☆ | Not rated | None | No |
| Fmc-Trout River DialysisJacksonville, FL | 6.5 | ★☆☆☆☆ | Not rated | 1.0% | No |
| Baptist Medical Center - Pediatric DialysisJacksonville, FL | 6.7 | Not rated | Not rated | 1.0% | No |
| ARA - West Jacksonville LLCJacksonville, FL | 6.8 | ★★★★☆ | ★★★★☆ | None | No |
Location & contact
1584 Normandy Village Pkwy #29
Jacksonville, FL 32221 · Duval County
(904) 781-7272 (click to call)
View on Google Maps (opens in new tab) View this facility on Medicare Care Compare (opens in new tab)
Before you visit: call (904) 781-7272 to confirm chair availability, treatment times,
and that the center accepts your insurance or Medicare plan. Data from the CMS July 2026 release; details can change between quarterly updates.
Coverage: only Medicare-certified dialysis facilities appear here. VA dialysis units and clinics that do not bill Medicare are not in the CMS file. Phone is the only contact channel CMS publishes for each facility.
Other dialysis centers in Jacksonville
- Mayo Clinic Outpatient Dialysis ★ 5
- ARA - West Jacksonville LLC ★ 4
- Arlington Dialysis Center ★ 4
- ARA Collins Road Dialysis Center ★ 3
- ARA Dunn Avenue Dialysis ★ 3
More American Renal Associates centers in Florida
- Hilliard Dialysis Center LLC, Hilliard ★ 5
- ARA - Boca Raton Dialysis LLC, Boca Raton ★ 4
- ARA - West Jacksonville LLC, Jacksonville ★ 4
- Arlington Dialysis Center, Jacksonville ★ 4
- Cape Coral Kidney Center, LLC, Cape Coral ★ 4
Dialysis in nearby cities
- Orange Park, FL (4)
- Fleming Island, FL (1)
- Jacksonville Beach, FL (1)
- Middleburg, FL (2)
- Macclenny, FL (1)
See all dialysis centers in Jacksonville, the best-rated centers in Florida, or guides on choosing a center and dialysis while traveling.